About Us
About Heartline Transport
Compassionate Medical Transport in Worcester
We are Worcester’s dedicated non-emergency medical transport company, built by people who believe every patient deserves a safe, dignified ride to the care that keeps them healthy.
OUR STORY
We Started Heartline Transport Because Worcester Needed Better
Heartline Transport was founded after watching too many Worcester residents miss critical medical appointments because transportation let them down. Patients were stranded, families were stressed, and health outcomes were suffering — not from a lack of care, but from a lack of reliable rides.
We built Heartline Transport to fix that. From our very first vehicle on the road, our mission has been the same: show up on time, treat every passenger like a member of our own family, and remove the transportation barrier standing between Worcester patients and the healthcare they need.
MISSION STATEMENT
Our Mission: Removing Barriers Between Patients and Their Care
At Heartline Transport, we exist to make healthcare accessible. We handle the logistics — Medicaid billing, scheduling, accessibility accommodations, real-time dispatch — so patients can focus entirely on their health and families can focus on what matters most.
WHO WE ARE
A Worcester Team With Deep Roots in Our Community
Heartline Transport is locally owned and operated right here in Worcester. We are not a national call center with drivers who don’t know your neighborhood. We are your neighbors — people who understand the roads, the hospitals, the dialysis centers, and the families who depend on them.
Our team includes experienced dispatchers, certified drivers, and patient care specialists who work together every day to make sure every ride arrives on time and every passenger arrives with confidence.
WHAT WE DO
Non-Emergency Medical Transportation Across Worcester
Heartline Transport provides non-emergency medical transportation (NEMT) for patients across Worcester and surrounding communities. Our services are designed around the real needs of real patients:
- Wheelchair accessible and stretcher transport for patients with mobility challenges
- Medicaid and MassHealth transportation with full billing handled by our team
- Recurring transport for dialysis, chemotherapy, and physical therapy appointments
- Single-ride scheduling for specialists, checkups, and urgent care visits
- Group transport for family members accompanying patients to appointments
- 24-hour dispatch with real-time confirmation so you always know your ride is coming
OUR VALUES
The Principles That Drive Every Ride We Take
Compassion
We treat every passenger with the patience, respect, and warmth they deserve. A medical appointment is rarely a stress-free moment — our job is to make the ride the easiest part of your day.
Reliability
When you book a ride with Heartline Transport, we show up. On time, every time. Your health cannot wait, and neither should your transportation.
Dignity
Every patient, regardless of their condition, income, or mobility, deserves to be transported with full dignity and care. We never rush, we never dismiss, and we never cut corners on safety.
Transparency
Medicaid billing and insurance paperwork should not be your problem. We handle it directly and communicate clearly so there are no surprises on your end.
WHY CHOOSE HEARTLINE TRANSPORT
What Separates Our Medical Transport From Every Other Option
Standard taxi services and rideshare apps are not designed for patients with medical needs, mobility equipment, or Medicaid coverage. Heartline Transport is built specifically for Worcester patients who need more than just a car — they need a team.
Our drivers complete patient safety training and sensitivity certification before their first ride. Our vehicles are inspected and maintained to the highest safety standards. Our dispatchers know your name, your schedule, and your needs — not just your pickup address.
When you choose Heartline Transport, you are choosing a company that sees your health as its priority, not just your fare.
COMMUNITY COMMITMENT
Proud to Serve Worcester and the Surrounding Communities
Heartline Transport was built for Worcester and the communities around it. We serve patients heading to UMass Memorial Medical Center, St. Vincent Hospital, the Worcester Recovery Center, and dozens of specialist offices and outpatient facilities across Central Massachusetts.
We believe access to healthcare is a right, not a privilege. That belief shows up in every ride we provide and every family we serve.
Ready to Ride With a Team That Truly Cares?
Contact Heartline Transport today to schedule your first ride or learn more about our Medicaid and MassHealth coverage. We’re here for Worcester patients — every day, every ride, every mile.